Privacy Policy

OVERVIEW

This Privacy Policy describes how Lowell Herb Co. (“we,” “us,” “our,” or the “Site”) collects, uses, and discloses your personal information when you visit our website, make a purchase, use our services, or otherwise interact with us (collectively, the “Services”). By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree to this Privacy Policy, please do not use or access any of the Services.

SECTION 1 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the “Last Updated” date revised. It is your responsibility to review this policy periodically for changes.

SECTION 2 – WHAT INFORMATION DO WE COLLECT?

Information You Provide Directly to Us:

When you purchase something from our store, create an account, or communicate with us, we may collect the following personal information:

  • Contact Details: Name, address, phone number, email address.
  • Order Information: Billing address, shipping address, payment confirmation.
  • Account Information: Username, password, and security questions.
  • Shopping Activity: Items you view, add to your cart, or save to your wishlist.
  • Customer Support: Information provided during communications or inquiries.

Information Collected Automatically:

When you interact with our Services, we automatically collect certain data:

  • Usage Data: IP address, browser type, operating system, device information, and details about your interactions with the Site (e.g., pages viewed, clicks).
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance functionality, analyze traffic, and deliver personalized content or advertisements.

Information from Third Parties:

We may receive information from service providers, including:

  • Payment processors for transaction details.
  • Marketing partners to personalize your experience.
  • Analytics providers for understanding user behavior.

We treat information obtained from third parties in accordance with this Privacy Policy.

SECTION 3 – HOW DO WE USE YOUR INFORMATION?

We use the information collected for the following purposes:

  • Providing Services: To process payments, fulfill orders, deliver products, and manage returns or exchanges.
  • Communication: To send transactional emails (e.g., order confirmations) or respond to inquiries.
  • Marketing and Personalization: To send promotional materials, show targeted advertisements, and tailor user experiences based on preferences.
  • Security and Fraud Prevention: To protect against unauthorized access, maintain secure systems, and detect fraudulent or malicious activity.

SECTION 4 – COOKIES

We use cookies to enhance your experience. These may include:

Essential Cookies:

  • Store session data for cart functionality and account management.

Analytics Cookies:

  • Understand user interactions to improve website performance.

Marketing Cookies:

  • Deliver personalized advertisements based on browsing behavior.

You can manage your cookie preferences through your browser settings, but disabling cookies may impact your user experience.

SECTION 5 – DISCLOSURE OF INFORMATION

We may share your information with third parties under these circumstances:

  • Service Providers: Vendors assisting with payment processing, shipping, analytics, marketing, or IT services.
  • Legal Requirements: To comply with applicable laws or respond to valid legal requests.
  • Business Transactions: In case of mergers, acquisitions, or asset sales.
  • Consent-Based Sharing: When you opt to share your information (e.g., social media logins or reviews).

We do not “sell” or “share” personal information as defined by applicable laws, except for marketing purposes, which can be opted out of at any time.

SECTION 6 – SECURITY

We follow industry best practices to secure your information:

  • Personal information is encrypted using SSL technology and stored with AES-256 encryption.
  • Payment data is managed through PCI-DSS-compliant gateways.

However, no method of transmission or storage is 100% secure. Please contact us immediately if you suspect unauthorized access to your account.

SECTION 7 – USER RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the following rights:

  • Access and Correction: Request access to or correction of your personal information.
  • Deletion: Request that we delete your personal data.
  • Opt-Out of Marketing: Unsubscribe from promotional communications at any time.
  • Cookies: Manage cookies through your browser settings.

To exercise these rights, please contact us at support@lowellherbco.com.

SECTION 8 – CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal data, please contact us to request its deletion.

SECTION 9 – INTERNATIONAL USERS

If you access our Services from outside the United States, please note that your data may be processed in the United States or other jurisdictions.

SECTION 10 – CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Lowell Herb Co.
Email: support@lowellherbco.com